RETURN POLICY
Last updated September 13, 2025
Thank you for your purchase. We hope you are happy with your purchase.
However, if you are not completely satisfied with your purchase for any
reason, you may return it to us for a refund or an exchange. Please see
below for more information on our return policy.

RETURNS
All returns must be postmarked within fourteen (14) days of the purchase
date. All returned items must be in new and unused condition, with all
original tags and labels attached.

RETURN PROCESS
To return an item, please email customer service at
info@lunamarscents.com to obtain an Return Merchandise Authorization
(RMA) number. After receiving an RMA number, place the item securely in
its original packaging and the return form provided, then mail your return to
the following address:
LunaMar
Attn: Returns
RMA #
Kärrhöksgatan 82
Jönköping, 556 12
Sweden
Return shipping charges will be paid or reimbursed by us.

 

REFUNDS

Ater receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS
The following items cannot be returned or exchanged:

● Customized

For defective or damaged products, please contact us at the contact details
below to arrange a refund or exchange.

Please Note
● Customers are responsible for the cost of returning items, unless
the products are received damaged or defective.

QUESTIONS
If you have any questions concerning our return policy, please contact us
at:
+46769769230
info@lunamarscents.com